Business Operations Intern


Company Overview

FALCON Agency is a performance-led full service digital agency headquartered in Kuala Lumpur, Malaysia, with further offices in Singapore, Thailand and Vietnam. Led by entrepreneurs, we think less like an agency and more like our clients.

We are a fun team of 50+ marketers, designers and programmers who love what we do and the work we do for our clients. By merging creativity and technology with data and strategy, we bring a performance and ROI focus to our digital solutions, because we know that is what clients want from their agencies.

We subscribe to a culture of "No Bullshit, No Politics" and are looking for highly motivated individuals who can embody our 3 FALCON values of PASSION, ENTREPRENEURSHIP and EXCELLENCE.

Department Overview




The Responsibilities

- Manage customer enquiries via phone, mail and all social media platforms
- Manage the order fulfillment process end-to-end (packing, drop off organisation, etc.)
- Analyze reports to improve overall customer service, experience and satisfaction
- Manage the product inventory tracking and perform regular improvement analysis
- Putting recommendations from idea into practice
- Independently identify bottlenecks and propose solutions
- Identify new market trends and opportunities to expand the business

The Requirements

- Recently completed/ currently studying business, marketing or a related field
- Proactive and hands-on mentality with an entrepreneurial mindset to get things done independently without major supervision
- Ability to lead and drive your own projects
- Excellent organization, communication and presentation skills
- Keen interest, ideally already experience, with social media platforms and marketing
- Fluent in English or native English speaker